Betteka's Privacy Policy & Data Protection

When you create an account and use our services on Betteka, we collect various types of information. This information is used solely to provide you with the best possible experience. We do not collect any unnecessary or excessive data.

Information collected at registration:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID or passport number (for KYC verification)
• Preferred payment method details

Automatically Collected Information:

• IP address and device type
• Browser and operating system information
• Site Usage Patterns & Duration
• Login Time & Location
• Gaming activity history

Betteka uses your data only for specific, legitimate purposes. Information collected for one purpose is never used for another. The primary purposes for which we use your data are clearly outlined below.

You can opt out of promotional emails or SMS at any time. However, account management and security communications cannot be disabled, as they are essential to keeping your account secure.

Betteka stores your data in internationally certified, secure data centers. All stored information is protected with AES-256 encryption — the highest security standard available in modern technology.

Data retention period:

• Active account data: retained for as long as the account remains active.
• Closed account data: retained for up to 5 years after closure (as required by law).
• Transaction records: 7 years (as required by financial regulations).
• KYC documents: 5 years after verification.
• Log files: retained for up to 12 months.

Betteka never sells your personal data. However, limited information may be shared with certain trusted third parties for operational purposes — always under strict confidentiality agreements.

Parties with whom data may be shared:

• Payment processor: Only the financial information necessary to verify and process transactions.
• KYC verification provider: Specific documents required for identity verification.
• Game software provider: Minimum data required to operate the games.
• Legal authority: Only the minimum necessary information required by a court order or legal obligation.

Betteka's website and app use cookies. Cookies are small data files stored on your device that help improve your experience on the site. We only use essential and functional cookies.

Cookies we use:

• Essential cookies: To maintain login sessions and security. These cannot be turned off.
• Functional cookies: To remember your preferences (language, theme). Used with your consent.
• Analytics cookies: Collects anonymous data to improve site performance.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain features of the site to stop working. We do not use third-party tracking or profiling cookies.

Under Betteka's Privacy Policy, you have full control over your own data. You can exercise any of the rights below at any time — simply contact our support team.

Betteka will respond to rights requests within 30 days of receipt. Complex cases may require an additional 60 days — you will be notified if that is the case.

Betteka has implemented multiple layers of security to protect your data. We apply the highest level of diligence on both the technical and administrative fronts.

• 256-bit SSL/TLS Encryption: All data transfers take place over secure channels.
• Two-factor authentication (2FA): An extra layer of security at login.
• Firewall and DDoS protection: Server-level security.
• Regular security audits: Regular testing conducted by external experts.
• Staff training: Only authorized personnel can access your data.
• Data breach plan: Users will be notified within 72 hours of any data breach.

For any questions, concerns, or complaints about our Privacy Policy, please reach out to our dedicated Privacy Team. We are always here to help and committed to resolving any issues promptly.

Contact method:

• Email: [email protected] (response within 48 hours)
• Live Chat: Available on the website 24/7
• Complaint resolution: Resolution guaranteed within 30 business days

When contacting us, please include your account ID and a detailed description of the issue — this helps us resolve it faster.